Saturday, February 18, 2012

The Day When I Found Out About Revenue Cycle Management Software Was Like An Epiphany For Me

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By Armando J. Wamsley


I swear, we spent more time being bothered by claim rejections than getting any actual work done before we invested in some revenue cycle management software. The people in charge must have had some strong feelings about wood pulp since we had to use paper for every tiny little thing we did, meaning that I was required to deal with our stupid printer that seemingly broke down every week and got jammed with every other piece of paper that we put through it.

Eventually, I had had enough, and told my boss at the clinic that what we were doing was a major waste of time. It was a bold step for me, as I am usually a pretty timid person, but when I got the fourth claim rejection of the day, I was just fed up. Before I went in, I did a little internet search to see if there were any easy solutions to this problem that I could suggest and I joyfully learned that there is software designed for our exact problem.

What I said struck a chord with my boss and he gave me an assignment to examine the different software possibilities to locate a good fit for our clinic. I saw the possibilities in this assignment and set to this job with firm dedication, not glancing up from my desk for many hours. All day long, question after question fell down upon me, coming from my curious fellow clinic employees. I told them that we were at the threshold of getting the software that would change how we do things, they were very pleased.

I was told that should my efforts prove successful, they would take up a collection aimed at getting a statue built in my honor in the parking lot. I was quite overjoyed to find that I was supported in my modernization efforts. Finally, I made my complete pitch to the boss and explained the pros and cons of each kind of software, carefully saving my favorite one for the end of the presentation. When I saw that he liked what I was saying and that I had him on the hook, I took it another step and pitched the idea of getting some web based Electronic Medical Records Software to streamline our organization even further.

It is a couple months later and I am pleased to say that we bought all of the revenue cycle management software that I suggested. We have already observed an increase in our profits and a decrease in our time squandered. The doctors love the new software and the entire office is just a better place to be these days. For me personally, I have been given a raise and a promotion, and I'm glad to have made an impact.




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